FAQ

  • Which surfaces work best for setup?

    We offer set up both indoors and outdoors on any level surface that includes grass, turf, concrete, asphalt, cement, pavers and sports courts. We unfortunately CANNOT set up on gravel/rocks, on/near dirt or uneven surfaces.

  • How many people can bounce at one time?

    Our 13’ x 13’ bounce houses have a maximum weight capacity of 700 pounds or 6-7 children/4-5 adults, whichever is exceeded first.

  • How do I reserve my event date?

    Under “Book" tab on our website menu: pick your bounce house, any add-on's, and select your date + time. We will follow up shortly with a proposal and rental contract. Please note, a $100 deposit is due to reserve your event date and the balance must be paid in full three (3) days prior to delivery. If you still have additional questions, contact us by email hello@sunhousebouce or by phone (937)203-8076.

  • How far do you travel?

    We are now serving Southwest Ohio including Cincinnati, Dayton, Columbus and the surrounding area.

  • What is your weather policy?

    If weather conditions are questionable, due to wind, rain, etc., we will contact the you prior to delivery. In the event of cancellation due to weather, deposits/payments are non-refundable and will be credited towards a future reservation within one calendar year from the date of original booking.

  • How long is the rental period?

    The standard rental period for our bounce houses is four (4) hours.

    If you need the bounce house longer, we will try our best to accommodate you. We will set up at least 30 mins prior to your event and work with you on the best time to pick up.

  • What if there is no electrical access?

    We can handle that. If you do not have a power source within 50ft of the bounce house, we can provide a quiet generator with your rental for an additional fee.

  • What form of payment do you accept?

    We accept credit and debit cards as well as cash. If paying by cash, please have exact change as our delivery crew does not carry cash. Payment-in-full is due at the time of your rental delivery.